Privacy Policy Lock Change Los Angeles

Lock Change Los Angeles ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. By accessing our website or requesting our locksmith services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our website and services.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request service, or fill out a form. This information can include your name, phone number, email address, service address, billing details, and any other information you choose to share. When you call us at (562)270-0450 or email us at info@lockchangelosangeles.com, we may store the content of your communication and our responses for customer service and record-keeping purposes. If you make a payment, limited payment-related information may be collected and processed by our third-party payment processors.

We may also collect certain non-personal information automatically when you visit our website. This can include your IP address, browser type, device type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us understand how visitors use our website and allows us to improve performance, security, and user experience. Non-personal information is typically collected using cookies, log files, and similar technologies.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to remember your preferences and better understand how visitors interact with our content. Cookies are small text files stored on your device that help us recognize returning visitors and customize certain features. We may use session cookies that expire when you close your browser and persistent cookies that remain for a set period or until deleted. You can usually change your browser settings to block or delete cookies, but some website features may not function properly if cookies are disabled.

We may also use third-party analytics tools that place their own cookies or tags to collect aggregated information about website performance and usage. These tools help us analyze traffic, identify popular pages, and detect technical issues. The information collected is generally used in an anonymous or aggregated form and does not identify you personally. However, some analytics providers may combine this data with other information they hold in accordance with their own privacy policies.

How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our locksmith and lock change services in Los Angeles and surrounding areas. This includes scheduling appointments, dispatching technicians, verifying service locations, and communicating with you about your requests. We may also use your information to respond to inquiries, handle customer support, and send important service-related updates. When permitted, we may use your contact information to share promotions or helpful updates about our services, which you can opt out of at any time.

In addition, we may use aggregated and de-identified information for internal business purposes, such as analytics, reporting, and service optimization. We may also use information to protect our rights, detect fraud or abuse, comply with legal obligations, and enforce our terms and policies. Any use of your personal information will be aligned with the reasons for which it was originally collected and as otherwise described in this Privacy Policy. We do not sell your personal information to third parties.

Sharing and Disclosure of Information

We may share your information with trusted third parties who help us operate our business and provide services to you. This can include dispatch and scheduling providers, payment processors, IT and hosting companies, and customer support tools. These service providers are allowed to use your information only as needed to perform services on our behalf and are expected to protect your data. We do not authorize them to use your personal information for their own marketing.

We may also disclose information if we are required to do so by law, regulation, legal process, or governmental request. This may include cooperating with law enforcement or responding to court orders. We reserve the right to share information when we believe it is necessary to protect our rights, property, safety, or the safety of our customers or the public. In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Data Security

We take reasonable technical, administrative, and physical measures to help protect your personal information from unauthorized access, loss, misuse, or alteration. Security efforts may include secure communication channels, limited access controls, and industry-standard safeguards for stored data. However, no transmission of data over the internet or method of electronic storage can be guaranteed to be completely secure. By using our website and services, you acknowledge that we cannot promise absolute security.

We encourage you to help protect your information by using caution when sharing personal details over the phone, email, or online forms. If you believe that your interaction with us is no longer secure, or you suspect unauthorized activity involving your information, please contact us immediately at (562)270-0450 or info@lockchangelosangeles.com. We will review your concern and take appropriate steps where reasonably possible. Your trust and safety are important to us.

Your Choices and Rights

You may choose not to provide certain personal information, but this may limit our ability to offer you some services or respond to specific requests. If you no longer wish to receive marketing or promotional messages from us, you can request to opt out at any time by following the instructions in those messages or by contacting us directly. We will continue to send important service-related or transactional communications when necessary. You may also request to review, update, or correct certain personal information that we maintain about you.

Where applicable under local law, you may have additional rights related to your personal information, such as the right to request deletion, restriction, or portability of your data. We will respond to such requests in accordance with applicable laws and within a reasonable time. For privacy-related requests, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing certain requests.

California Privacy Notice

If you are a California resident, you may have certain privacy rights under the California Consumer Privacy Act (CCPA) and other state laws. These rights may include the right to know what categories of personal information we collect, the sources of that information, how we use it, and whether we disclose it to third parties. You may also have the right to request access to your information, request deletion of certain data, and not be discriminated against for exercising your privacy rights. We do not sell personal information as that term is defined under the CCPA.

To exercise your California privacy rights, you can contact us at (562)270-0450 or by emailing info@lockchangelosangeles.com with “California Privacy Request” in the subject line. We may need to verify your identity and residency before fulfilling certain requests. If you authorize an agent to act on your behalf, we may require proof of that authorization. We will respond to verifiable consumer requests within the timeframe required by applicable law.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have unintentionally collected information from a child under 13, we will take reasonable steps to delete that information as soon as possible. Parents or guardians who believe that their child has provided personal information to us may contact us so we can review and address the situation. We encourage parents to monitor their children’s online activities and help them understand safe use of websites and services.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Lock Change Los Angeles. We are not responsible for the privacy practices, content, or security of these external sites. If you follow a link to another website, any information you provide there will be governed by that site’s privacy policy, not ours. We encourage you to read the privacy policies of any third-party sites you visit.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law. This can include retaining records for accounting, legal, or contractual obligations, and for resolving disputes. When information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in a reasonable manner. Different categories of information may have different retention periods based on their nature and use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will revise the “last updated” date at the bottom of this page and, where appropriate, provide additional notice. Your continued use of our website or services after any changes have been posted signifies your acceptance of the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by phone at (562)270-0450. You may also reach us by email at info@lockchangelosangeles.com, or by using any contact options listed on our website. We will do our best to respond promptly and address your inquiry in a fair and respectful manner. Your privacy and trust are important to Lock Change Los Angeles.